Return Policy

Return Eligibility

Items may be returned within 30 days of purchase, provided they are in their original condition, unused, and in the original packaging. Custom-configured items are not eligible for return unless there is a manufacturing defect.

Return Process

To initiate a return, please contact us using the information provided on our contact page. Include your order number and reason for return. Once your return request is approved, you will receive instructions for returning the item.

Refund Processing

Refunds will be processed to the original payment method within 10-14 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Condition Requirements

Returned items must be in their original condition with all original packaging and documentation. Items that show signs of use, damage, or are missing components may not be eligible for a full refund.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Custom Orders

Custom-configured thermal anchor systems are made to order and are not eligible for return unless there is a manufacturing defect or error on our part. Please review custom order specifications carefully before confirming your order.

Contact Information

For questions about returns or to initiate a return, please contact us at:

601 11th Ave N, Nashville, TN 37203, United States
Phone: +1 (800) 392-2999
Email: infocenter@praxylonvornao.world